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Terms of Service

Last updated: August 28, 2026

These Terms of Service ("Terms") govern your use of the Wandvo application and website ("Service"). By accessing or using Wandvo, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use Wandvo. By creating an account, you confirm that you are 18 years of age or older. If we discover that a user is under 18, we will delete their account immediately.

Age is not just a checkbox: it is checked wherever the law or the risk requires it. Before you go live, and wherever the law of your country requires it, you must pass an age check: you can do it with a selfie (age estimation, optional and with your express permission) or with an official ID document. If the selfie cannot confirm that you are of age, you are not shut out: we ask for the document instead, which is the conclusive route. In addition, where account activity, a report, or the law justifies it — and always before monetization is enabled — we require age and identity verification against a government ID through Stripe Identity, and we block the account if the verified date of birth belongs to someone under 18. Declaring a false age is grounds for immediate account termination, with no refund of any coin balance. If your account is blocked on age grounds, changing your date of birth to reverse that block is not permitted, nor is resubmitting a verification with different details; correcting a genuinely mistaken date of birth must be requested at support@wandvo.app with supporting evidence. (Section added 2026-08-20.)

2. Account Responsibilities

3. Community Guidelines — Prohibited Content

The following are strictly prohibited on Wandvo:

Violations may result in immediate account suspension or permanent ban without prior notice.

Child safety: all uploaded content passes through automated image moderation. Any suspected child sexual exploitation material is immediately blocked, results in permanent account termination, and is reported to NCMEC's CyberTipline and the appropriate authorities pursuant to U.S. federal law (18 U.S.C. § 2258A). Single point of contact for child safety (CSAE) matters: childsafety@wandvo.app — use it for reports, authority inquiries, and platform requests. See also our Child Safety page.

4. Live Streaming & Clips

5. Virtual Coins, Gifts, Tournaments & Creator Subscriptions

Nature of the coins. Coins and diamonds are virtual items licensed for limited use inside Wandvo. They are not money, not a deposit, not a payment instrument, not electronic money, and not a security, and they earn no interest. They can only be used inside the Service (a closed loop): they cannot be used to pay third parties outside Wandvo and cannot be transferred to another platform. Buyers can never convert them back into cash. Payments Wandvo makes to creators are remuneration for their activity on the platform under the Creator Agreement — they are not a refund of what the gift sender spent, and they are not a transfer of money between users. Wandvo does not provide payment services or money transmission: charges and payouts are processed by Stripe as payment processor. (Section added 2026-08-20.)

Taxes on purchases. Prices shown on the web may include VAT, GST, or another indirect tax applicable in your country of residence; where it applies, the tax is calculated and displayed before you confirm the payment. If you buy inside the app on Google Play or the App Store, the store acts as merchant of record for that transaction and is the party that calculates, collects, and remits the applicable taxes. See also the International Addendum, section C. (Section added 2026-08-20.)

Refunds. Coin purchases are final and non-refundable, except where required by applicable law (see the International Annex for EEA and UK users). If you purchased inside an app store (Google Play or the App Store), refunds are handled by that store under its policies. For anything else — a duplicate charge, or a technical failure that prevented you from receiving your coins — email us at support@wandvo.app within 30 days and we will review it.

Coins do not expire while your account is active, and we charge no inactivity fees. If your account is deleted or terminated, Section 11 applies.

Coins 🪙 and tokens 🎟️ are two different things. Coins are bought with money and are used to send gifts —which convert into diamonds for the creator who receives them— and to pay for in-app paid features such as the gender filter. Tokens are earned for free inside the app (daily check-in, missions, tournaments, the referral program, achievements and promotional bonuses): they can be used for cosmetic items, to boost livestreams and for other features announced as such, but they do not convert into diamonds and never generate any payment to any creator, cannot be purchased, cannot be transferred, and have no monetary value. Where something accepts both, your tokens are spent first; the gender filter is paid with coins only.

6. Content Ownership

Wandvo responds to reports of intellectual property infringement pursuant to our DMCA Policy. Content that infringes copyright or other intellectual property rights will be removed, and accounts of repeat infringers will be terminated.

7. Termination

We reserve the right to suspend or permanently ban any account that violates these Terms, at our sole discretion, with or without prior notice. You may delete your account at any time through the app settings.

Appeals. If you believe a suspension, block, or content removal was a mistake, you may appeal by emailing support@wandvo.app with your username and what happened. Appeals are reviewed by a human and answered by email. Decisions involving child safety or illegal activity are not reversed.

8. Reporting Illegal Content and How We Moderate

(Section added 2026-08-20.)

Anyone — whether or not you are a Wandvo user — may report content they consider illegal, using the report button in the app or by emailing support@wandvo.app. For us to act on it, a report must include:

What we do with your report. We acknowledge receipt of reports that include a contact email, and we handle them in a diligent, non-arbitrary, and objective manner. We decide without undue delay and tell you the decision and the reasons for it by email.

How we moderate. We use automated image and video moderation systems (including our provider Sightengine) to detect prohibited content in photos, posts, and broadcasts, alongside human review. An automated system may block content or restrict an account before a person has reviewed it; in that case, human review takes place if you appeal.

Reasons and appeal. If we remove your content, limit its visibility, or suspend or terminate your account, we tell you the reason for the measure and how to challenge it. The appeal procedure is the one described in Section 7. Authorities and public bodies may contact us through the channels on our law enforcement requests page.

9. Disclaimer of Warranties

Wandvo is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted service, error-free operation, or that the Service will meet your specific requirements.

10. Limitation of Liability

To the maximum extent permitted by law, Wandvo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or damages from user interactions.

Third-party content. Wandvo is a platform that hosts and transmits content created by its users. We do not create or endorse that content and, to the fullest extent permitted by law — including Section 230 of the Communications Decency Act (47 U.S.C. § 230) — we are not liable for content posted or broadcast by users. We moderate in good faith, but moderating does not make us the author of third-party content.

11. Balance, Chargebacks, and Dispute Resolution

Balance on account closure. Purchased coins have no monetary value, are non-transferable, and are non-refundable (unless required by law). If you delete your account, or if we suspend or terminate it for violating these Terms, any coin balance and any accrued diamonds or earnings that have not been withdrawn are forfeited, with no obligation to compensate you. If your account is closed through no fault of your own, we will process verified pending payouts in accordance with the Creator Agreement.

Chargebacks. If you dispute a payment with your bank or card issuer after receiving or spending coins, we may suspend your account, reverse the associated balances and earnings, and bar future purchases. Fraudulent chargebacks are grounds for permanent termination.

Creator taxes. Creators who withdraw earnings are solely responsible for reporting and paying applicable taxes. We act as a marketplace platform; we are not your employer. We may require tax information (for example, via Stripe) and issue any forms required by law.

12. Dispute Resolution, Arbitration and Class Action Waiver

IMPORTANT NOTICE — PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
This section requires most disputes between you and Wandvo to be resolved through individual, binding arbitration. By accepting these Terms, both you and Wandvo waive the right to a jury trial and the right to participate in a class action or class-wide arbitration. You may opt out of this section within 30 days — see Section 12.7. Opting out does not affect your account or any other right.

12.1 Law governing this section. Wandvo provides an online service to users in multiple jurisdictions, so this agreement involves interstate and international commerce. This section is governed by the United States Federal Arbitration Act (9 U.S.C. §§ 1-16), which preempts any state or local rule inconsistent with it. Interpretation and enforcement of this section, including any question about its scope or validity, shall be determined under that Act.

12.2 Informal resolution first (mandatory). Before starting an arbitration, the complaining party must send a written Notice of Dispute and wait 60 days. If your claim is against us, send it to support@wandvo.app; if our claim is against you, we will send it to the email on your account. The Notice must be individual and include: your name, your account email, a specific description of the problem, and the relief you are seeking. A notice submitted in bulk or identically alongside others does not satisfy this requirement. During those 60 days, limitations periods are tolled and neither party may commence arbitration. This step exists because most problems are resolved here, at no cost to anyone.

12.3 Scope. This section applies in both directions — to claims you bring against Wandvo and to claims Wandvo brings against you — and covers any dispute relating to these Terms, the Service, your account, coins or diamonds, advertising, or your personal data, whether based in contract, tort, statute, or any other theory, including claims that arose before you accepted these Terms.

12.4 Exceptions. The following are excluded from arbitration: (a) claims that qualify for small claims court, provided they remain on an individual basis; (b) actions to protect intellectual property (trademarks, copyright, trade secrets); and (c) requests for injunctive relief in court concerning unauthorized use of the Service, improper access to systems, or an imminent risk to user safety.

12.5 Forum and rules. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. If the AAA is unavailable or declines to administer it, arbitration will be administered by JAMS under its consumer rules. A single arbitrator will decide, and may award the same individual relief a court could award.

12.6 Location and format. To avoid imposing travel burdens on you, arbitration will proceed on the documents or by videoconference unless the arbitrator determines an in-person hearing is needed. In that case, it will be held in the judicial district where you live, or wherever we agree.

12.7 How to opt out. You may exclude yourself from this section by emailing support@wandvo.app with the subject "Arbitration opt-out", stating your username and one sentence saying you wish to opt out. It must reach us within 30 calendar days of the first time you accepted these Terms (or this section, if added later). It is free, requires no reason, does not affect your account or your use of the Service, and we will not retaliate in any way. If you opt out, disputes will be resolved in the courts identified in Section 13.

12.8 Class action waiver. Arbitration and any court proceeding will be conducted on an individual basis only. Neither you nor Wandvo may bring claims as a plaintiff or member of a class, consolidated, representative, or private attorney general action, and the arbitrator may not consolidate the claims of multiple people or preside over any form of collective proceeding.

12.9 Coordinated mass filings. If 25 or more Notices of Dispute of a substantially similar nature are submitted by the same counsel or a coordinated group of counsel, they will be processed in batches of 25: a first batch proceeds, representative cases are decided, and later batches proceed in light of that outcome. Claims awaiting their turn are held with limitations periods tolled, so no one loses their rights by waiting. This mechanism exists to keep the process manageable, not to delay it: either party may request mediation at any time.

12.10 Costs. Wandvo will pay the filing and administrative fees of the arbitration to the extent they exceed what filing the same claim in court would cost, in accordance with the AAA consumer rules. Each party bears its own attorneys' fees, unless applicable law or the arbitrator provides otherwise. Cost should never be the reason you do not bring a claim: if fees prevent you from accessing arbitration, contact us and we will work it out.

12.11 Severability and reversion. If Section 12.8 (class action waiver) is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court rather than arbitration, while all remaining claims continue in arbitration. Class arbitration is not authorized under any circumstances. If any other part of this section is held invalid, the remainder stays in force.

12.12 Changes and survival. If we change this section, the changes will not apply retroactively to any dispute for which you had already given us Notice. We will give you at least 30 days' notice and you may reject the change using the same procedure as Section 12.7. This section survives the closure of your account and the termination of these Terms.

12.13 Rights that are not waived. Nothing in this section limits non-waivable rights granted to you by the law of your place of residence. In particular: if you reside in the European Union or the United Kingdom, you keep the right to bring proceedings in the courts of your domicile and to use official consumer dispute resolution platforms; if you reside in Puerto Rico, you keep the rights and forums granted by consumer protection law, including recourse to the Department of Consumer Affairs (DACO). Nothing in this section prevents you from filing a complaint with any competent public authority.

(Section added 2026-08-19; drafted in its current form on 2026-08-23.)

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Puerto Rico and the United States of America. Without prejudice to the arbitration clause above, any dispute that reaches a court shall be resolved in the courts of Puerto Rico.

14. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify users of material changes via the app or email.

15. Contact

For questions about these Terms:
📧 support@wandvo.app
🌐 wandvo.app

Official points of contact. We maintain two channels:

Both channels are handled in Spanish and in English, and they are the official means of contacting Wandvo in writing. (Section added 2026-08-20.)

16. Artificial Intelligence Features

Certain features of the Service are powered by artificial intelligence provided by our processor Anthropic: automatic translation of messages, posts, and room chat when you explicitly request it, and conversational assistants ("bots") available in certain rooms. See the Privacy Policy for how that data is handled. AI-generated translations and bot responses are provided for convenience and entertainment only; they may be inaccurate or incomplete, do not constitute advice of any kind, and do not reflect the personal opinions of Wandvo. You may not use an AI-assisted feature to evade moderation, impersonate a human being in a misleading way, or violate the Community Guidelines (Section 3). (Section added 2026-08-23.)

17. Electronic Communications

By using Wandvo, you consent to receive communications from us electronically — by email, through in-app notices, or by posting notices on the Service — and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law (including the U.S. Electronic Signatures in Global and National Commerce Act, 15 U.S.C. § 7001, and Puerto Rico's Ley de Firmas Electrónicas). (Section added 2026-08-23.)

18. Indemnification

You agree to indemnify and hold Wandvo, its owner, and its service providers harmless from any third-party claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or connected with: your content, your conduct on the Service, your violation of these Terms, or your violation of any applicable law or the rights of a third party. This does not affect any separate indemnification obligation you may have under the Creator Agreement. (Section added 2026-08-23.)

International Addendum

This addendum applies to users outside Puerto Rico and the United States while Wandvo evaluates and rolls out its international expansion. Like the rest of these Terms, it remains subject to periodic review by legal counsel.

A. Users in the European Economic Area (EEA)

If you reside in the EEA, nothing in this section limits any consumer protection rights that apply to you as a matter of law under your country of residence. Personal data processing is described in our Privacy Policy. You acknowledge that virtual coins and gifts are digital content delivered/consumed immediately — by purchasing them and accepting these Terms, you consent to immediate performance of the service and, to the extent permitted by applicable law, waive the 14-day withdrawal period otherwise available for distance contracts. For consumer disputes, the European Commission provides an Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

B. Users in the United Kingdom

If you reside in the United Kingdom, equivalent protections apply under UK consumer legislation (including the Consumer Rights Act 2015) and the UK GDPR, without prejudice to your statutory rights. Data processing is likewise described in our Privacy Policy.

C. International Payments

Prices are displayed in USD. Your bank or card issuer may apply currency conversion and additional fees outside Wandvo's control. Any applicable local tax (VAT or otherwise) on your purchase is your responsibility, except where Stripe calculates and collects it automatically at checkout.

D. International Intellectual Property

Our DMCA Policy applies to copyright holders of any nationality — you do not need to be a U.S. resident to report an infringement through that same channel.

E. Export Control and Sanctions

You may not use Wandvo if you are located in a country subject to a U.S. government embargo, or if you are listed on any U.S. government restricted or denied party list (including the Office of Foreign Assets Control's, OFAC, lists).

F. Jurisdictional Restriction and Unavailable Countries

Wandvo may restrict, suspend, or discontinue the Service in specific countries or regions, with or without prior notice, to comply with local law or for risk-management purposes.

As of today, the Service is not available in: Russia, Belarus, mainland China, Iran, North Korea, Syria, Cuba, and Brazil. The reasons are U.S. sanctions and export controls (see section E) and/or local data-localization or in-country legal-representation requirements that we cannot meet today. This list may be extended or reduced at any time and without prior notice.

Sanctioned regions. Using Wandvo from the occupied regions of Ukraine (Crimea, Donetsk, and Luhansk), or from any other territory subject to U.S. sanctions, is likewise prohibited. We enforce that restriction by country and by network range, and our payment processor additionally screens every transaction against OFAC lists; even so, detecting regions within a country is not exact, so this prohibition binds you whether or not an automated system detects it. Accessing from those territories is a breach of these Terms.

Payment restrictions by country. In some countries the Service can be used normally but buying coins or withdrawing earnings is not yet available, while we complete the tax registrations local law requires (for example European Union and United Kingdom VAT, or platform reporting regimes such as DAC7). This is not a penalty on your account and does not affect your balance: accrued diamonds remain yours and do not expire for this reason. We will open each country as those registrations are completed.

Using a VPN, a proxy, or any other means to hide your location and circumvent these restrictions is a breach of these Terms and is grounds for account termination, with the balance forfeiture set out in Section 11. (Section added 2026-08-20; expanded 2026-08-23.)

G. India

Grievance Officer. Under Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2021, our Grievance Officer for India is the team at support@wandvo.app. We acknowledge your complaint within 24 hours and resolve it within 15 days. We remove content within 36 hours of a court order or an order from a competent authority. Upon a report from the affected person themselves about content depicting them nude, engaged in a sexual act, or subject to sexual impersonation (including deepfakes), we remove that content within 24 hours. We retain removed content for 180 days for investigative purposes. At least once a year, we will remind you that breaching these Guidelines can terminate your account.

H. Philippines

Wandvo expressly prohibits OSAEC (Online Sexual Abuse and Exploitation of Children) and CSAEM (Child Sexual Abuse and Exploitation Material), including its live transmission through our platform, servers, or infrastructure, under Republic Act No. 11930. We commit to detecting, preventing, and reporting this content. We report to the competent Philippine authorities within 24 hours both detected incidents and any blocking, removal, or suspension we make on our own initiative, and we preserve and provide the data necessary for the corresponding investigations. (Sections G-H added 2026-08-23.)