Law Enforcement & Legal Process Guidelines

Last updated: July 30, 2026

Wandvo ("the Platform") cooperates with law enforcement agencies and responds to valid legal process regarding accounts and content on our service. This page describes how to make a request and how to serve legal process on the company.

1. How to Request Account Information

We disclose user information only in response to valid legal process (subpoena, court order, search warrant) issued by a competent authority, or as otherwise permitted under applicable Puerto Rico and U.S. law.

Send your request to support@wandvo.app and include:

The relevant legal document (subpoena, court order, or search warrant) in PDF format
The username, email address, or account ID of the person under investigation
The specific information requested and its relevance to the investigation
Name, agency, badge/ID number, and official contact information of the requester
An official agency email address (not a personal email) for our response

2. Emergency Requests (Imminent Danger)

If you have a good-faith belief that there is an imminent risk of death or serious physical injury, we may disclose information without formal legal process, pursuant to the emergency disclosure exceptions under U.S. federal law (18 U.S.C. § 2702). Mark your request "EMERGENCY" in the subject line and describe the specific nature of the danger.

3. Response Time

Standard requests with valid legal process: we respond within 10 business days
Emergency requests: prioritized and typically addressed within 24-48 hours

4. Serving Legal Process on the Company

Wandvo operates as a sole proprietorship based in Puerto Rico, United States. To serve a subpoena, complaint, or other formal legal process on the company, please contact us first at support@wandvo.app indicating the type of document — we will provide the current physical address for delivery.

5. Child Safety Reports (CSAM)

Wandvo is registered with NCMEC's CyberTipline and proactively reports all suspected child sexual exploitation material pursuant to U.S. federal law (18 U.S.C. § 2258A). See the child safety section of our Terms of Service. Authorities may contact us directly for related cases through this same page.

6. Data Preservation

We may preserve specific account data for a reasonable period while corresponding legal process is pending, if requested in writing before account deletion.